1. Information about the collection of personal data and contact details of the person responsible

 

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following we will inform you about the handling of your personal data when using our website. Personal data are all data with which you can be personally identified.

1.2 The person responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:

Mexlingua SA de CV

Calle 40 Nte entre Avenida 65 y 70

Ejidal

77712 Playa del Carmen
info@vivaidioma.com

The person responsible for processing personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the person responsible), this website uses an SSL or. TLS encryption. You can recognize an encrypted connection by the character string "https: //" and the lock symbol in your browser line.

 

2. Data collection when you visit our website

When using our website for informational purposes, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:
- Our visited website
- Date and time at the time of access
- Amount of data sent in bytes
- Source / reference from which you came to the page
- Browser used
- Operating system used
- IP address used

The processing takes place in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

 

3. Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values ​​on an individual basis. Persistent cookies are automatically deleted after a specified period, which can differ depending on the cookie. In some cases, the cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing takes place in accordance with Art. 6 Paragraph 1 lit. b GDPR either for the execution of the contract or in accordance with Art. 6 Paragraph 1 lit. f GDPR to safeguard our legitimate interests the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.
We may work with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of every browser, which explains how you can change your cookie settings.

 

Please note that if you do not accept cookies, the functionality of our website may be restricted.

 

4. Establishing contact
When you contact us (e.g. using the contact form or email), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your request or for establishing contact and the associated technical administration. The legal basis for processing the data is our legitimate interest in answering your request in accordance with Art. 6 Para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 Para. 1 lit. b GDPR. Your data will be deleted after your request has been processed; this is the case if it can be inferred from the circumstances that the matter in question has been finally clarified and provided that there are no statutory retention requirements.

 

 

5. Data processing for order / booking processing

To process your order / booking a service, we work together with the following service provider, who supports us in whole or in part in the implementation of concluded contracts. Certain personal data is transmitted to this service provider in accordance with the following information. The personal data we collect will be used in the context of contract processing, in order to process your inquiries and to improve and personalize your experience at Viva Idioma. You will only receive newsletters and other communications from us by email with your permission. We will pass on your payment data to the commissioned credit institution as part of the payment processing, if this is necessary for the payment processing. If payment service providers are used, we will explicitly inform you about this below. The legal basis for forwarding the data is Article 6 (1) (b) GDPR.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform through which we can sell our products and services to you. Your data can be stored through Wix.com's data store, databases, and general Wix.com applications. You save your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company comply with the standards of PCI-DSS, which are administered by the PCI Security Standards Council, a joint initiative of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our online shop and its service provider.

 

 

6. Rights of the data subject

 

The applicable data protection law grants you comprehensive data protection rights (information and intervention rights) vis-à-vis the person responsible with regard to the processing of your personal data, about which we will inform you below:

 

 

• Right to information in accordance with Art. 15 GDPR: In particular, you have a right to information about your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned Storage period or the criteria for determining the storage period, the existence of a right to correction, deletion, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if we did not collect them from you, the Existence of automated decision-making including profiling and, if necessary, meaningful information about the logic involved and the scope and the intended effects of such processing, as well as your right to be informed about the guarantees in accordance with Art n third countries exist;

• Right to correction in accordance with Art. 16 GDPR: You have the right to immediate correction of incorrect data concerning you and / or completion of your incomplete data stored by us;

• Right to deletion in accordance with Art. 17 GDPR: You have the right to request the deletion of your personal data if the requirements of Art. 17 Para. 1 GDPR are met. However, this right does not exist in particular if the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;

• Right to restriction of processing in accordance with Art. 18 GDPR: You have the right to request that the processing of your personal data be restricted as long as the accuracy of your data is being checked, if you refuse to delete your data due to inadmissible data processing and instead request the Request restriction of the processing of your data if you need your data to assert, exercise or defend legal claims after we no longer need this data after the purpose has been achieved or if you have objected to reasons of your particular situation, as long as it has not yet been determined whether our legitimate Reasons outweigh;

• Right to information according to Art. 19 GDPR: If you have asserted the right to correction, deletion or restriction of processing against the person responsible, the person responsible is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this correction or deletion of the data or To communicate restriction of processing, unless this proves to be impossible or is associated with a disproportionate effort. You have the right to be informed about these recipients.

• Right to data portability in accordance with Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another person responsible, insofar as this is technically feasible;

• Right to revoke consent given in accordance with Art. 7 Paragraph 3 GDPR: You have the right to revoke your consent to the processing of data at any time with effect for the future. In the event of revocation, we will delete the data concerned immediately, unless further processing can be based on a legal basis for processing without consent. Withdrawing your consent does not affect the legality of the processing carried out on the basis of your consent up to the point of withdrawal;

• Right to lodge a complaint in accordance with Art. 77 GDPR: If you are of the opinion that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, your place of work or the place of the alleged infringement.

 

 

7. Data analysis

 

We also use web-based measuring instruments to automatically track certain electronic data about your visit to our Vivaidioma website. We use this data for internal analyzes of the interest and surfing behavior of our visitors. With their help, we can better understand and satisfy the wishes of our visitors. These data include the URL from which you are visiting our website, the URL you are going to visit next, the browser you are using and your IP address. These aggregate data are used by us without any reference to any personal data.

 

8. Form data

 

On some pages you can order products, make inquiries and register for a newsletter. The following personal data is collected on these pages: first and last name, e-mail address, telephone, address, data about your language level and your motivation to learn Spanish as well as data about your credit / debit card (the latter data is only collected if you Acquire a product, e.g. online one-to-one lesson, intensive Spanish course 20). You always have the option of not entering the requested data. In this case, you may not be able to access certain services.

 

 

9. Right to Object

 

If we process your personal data on the basis of our overriding legitimate interest as part of a weighing of interests, you have the right at any time to object to this processing with effect for the future for reasons that arise from your particular situation. If you exercise your right to object, we will stop processing the data concerned. However, we reserve the right to further processing if we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, fundamental rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. If your personal data are processed by us in order to operate direct mail, you have the right to object at any time to the processing of your personal data for the purpose of such advertising. You can exercise the objection as described above. If you make use of your right of objection, we will stop processing the data concerned for direct marketing purposes.

 

10. Duration of storage of personal data
The duration of the storage of personal data is based on the respective statutory retention period (e.g. commercial and tax retention periods). After the period has expired, the relevant data is routinely deleted, provided that it is no longer required for contract fulfillment or contract initiation and / or we have no legitimate interest in further storage.

 

11. Update of the data protection declaration

 

We reserve the right to change this privacy policy at any time, so please review it regularly. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, we will notify you of those changes here. This means that you know what information we collect, how we use it and under what circumstances we may use and / or publish it